Personal Information You Provide To Us Directly Via The Bento App
When you sign up for the Bento Services, we are required by federal law to collect “nonpublic personal information” to verify your identity. We also collect various types of information to establish and maintain your account. As a result, we collect your name, email address, phone number, permanent address and/or mailing address, date of birth, bank account number, bank routing number, bank account credentials, credit card number, debit card number, and your social security number.
As a result of completing a transaction using the Bento Services, we also independently collect information such as the time, dollar amount, location, and other details about the parties involved in the transaction. We also collect audio, photos, text, videos, or any other information you upload and/or send through the Bento Services.
Information We Collect Through The Bento Services
When you use the Bento Services we collect information from your computer or mobile device, such as the unique identification number, the model, operating system and version, your browser type and version, the presence of any device, operating system, or browser add-ons, the times you access the Bento Services, the portions of the Bento Services you use, the locations from where you access the Bento Services (attributed based on your IP address, the page you visited before navigating to the Bento Services, and your mobile device’s location services), and your stored contacts.
Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.
Information From Third Parties
As a result of your accessing your Bento Cardholder Account through the Bento Services, CFSB collects information such as the time, dollar amount, location, and the identity of the other party involved in the transaction. By using the Bento Services, you direct CFSB to share all such information with us.
When using the Bento Services, you may have the option to provide us with information from third parties, such as Facebook, Twitter, Google, and LinkedIn. We may also acquire information about you from third parties in order to verify your identity, process your transactions, detect and prevent fraud, or other similar purposes.
Information From Children
We do not knowingly solicit or collect information from any individuals under the age of 13, or about individuals under the age of 13.
HOW WE USE INFORMATION
Bento uses your information to provide and improve the Bento Services, including for the purposes of:
a. Providing you with customer support when things go wrong
b. Helping to provide you the services you want, including processing and tracking your transactions for you
c. Answering the questions you may have for us
d. Monitoring and analyzing how you and other users use the Bento Services
e. Improving and building features and services you or other users may want
f. Minimizing fraud and abuse of the Bento Services
g. Communicating with you about changes in the Bento Services, the status and security of your account and data, and administrative information.
h. Other reasonable uses related to providing, maintaining, and improving the Bento Services.
a. Directly marketing to you products and features from Bento
b. Providing you with offers and deals from third parties
c. Performing internal marketing analytics
d. Providing you with gifts as part of your using the Bento Services
e. Connecting you with other users, including those you have stored as contacts in your mobile device, those we reasonably believe you may know, and those you are connected to in other networks
f. Connecting you with commercial users whom we believe you may be interested in
g. Providing you with the opportunity and means to enter into contests such as sweepstakes and raffles
h. Discovering your tastes so that our promotions and marketing are more tailored to you
Bento is an American company based in California, and both Californian and U.S. law govern the information we collect. By accessing or using the Bento Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S.
WHY AND HOW WE SHARE INFORMATION
When you sign up for the Bento Services, you are directing Bento to share information with third parties as outlined below. The information that Bento shares includes both the information that Bento collects from you directly and the information that Bento collects from third parties.
We may provide your information to Third Parties for business and legal purposes, including for the purposes of:
a. Providing and improving the Bento Services as described above
b. Meeting the requirements of any applicable law, regulation or legal process, including complying with orders from courts of law, regulatory agencies,
and law enforcement
c. Investigating fraud inside and outside the Bento Services
d. Broader business dealings such as mergers, asset sales, financings, and acquisitions
e. Reporting to credit bureaus
We may also provide your information to third parties for promotional and marketing purposes, including for the purposes of:
a. Helping you find people you may know, even if you are not yet connected through the Bento Services, and helping those people find you
b. Helping you find merchants you may be interested in, and helping Bento Merchants find you
For the third-party promotional and marketing purposes outlined directly above, Bento will never share your last name, phone number, email address, street address, bank account or routing number, bank account username and password, business tax identification number or your social security number for the promotional and marketing uses as outlined above, unless you direct us to do so. For those same purposes, we may share your first name, any content you upload, such as profile pictures, text, and picture messages, birth date, and details on where you have shopped, including the amount, location, time, and other party involved in your transactions, but not the actual goods or services you purchased, with other Bento users, including merchants. If we do share such information with a merchant, the merchant will be a Bento Merchant, meaning it will be registered with Bento in a process similar to a user. We may also share your last name with users who are already in your phone book, already friends with you on Facebook, or reasonably likely to be connected to you. We may share aggregated or de-identified information, which cannot reasonably be used to identify you.
We have designed policies and procedures to protect both your confidentiality and the security of your information, including your nonpublic personal information. We store and process your personal information using third party servers located in secure data centers in the United States. These centers are protected by physical, electronic, and procedural safeguards in compliance with applicable federal and state regulations. Additionally, Bento uses firewalls and data encryption. We also enforce tight restrictions on physical access to our office and files and limit digital access to sensitive data in order to ensure that only those employees who require the access to fulfill their job responsibilities actually have it.
Despite Bento’s efforts to keep your information secure, we cannot guarantee the security of your information. As a result, we strongly encourage you to take action to protect your personal data and any device you use to access the Bento Services. In the unlikely event that we come to learn that either our system or your account specifically has suffered a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps, by email, text message, phone call, a notice on the Bento website, or any other way, depending on the requirements of applicable law.
Links To Other Sites
We are not responsible for the privacy practices of any third parties or the content of sites that are linked from the Bento Services and we strongly encourage you to read the applicable privacy policies and terms and conditions of such parties or websites.
Bento may collect information regarding your location. You may be able to prevent this collection through your device operating system settings or by following the standard uninstall process to remove our mobile application from your device. Similarly, you may be able to control how your browser interacts with cookies. However, if you remove stored cookies or block them from being set, you may affect the availability and functionality of the Bento Services.
Your California Privacy Rights
California Civil Code Section 1798.83 permits Bento users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as described below.
Opting Out Of This Policy
If you no longer wish to use the Bento Services and would like to delete or deactivate your Bento account, please contact us. We are required by law to retain your information, and may also do so for legitimate business purposes, but we will not share or use your information for promotional and marketing purposes after you have deleted or deactivated your account.
P.O. Box 190608
San Francisco CA 94119