FAQ

The Bento for Business Card is a Visa business debit card, which you can use at any establishment that accepts Visa debit cards. The Bento virtual card can be used online and over the phone where Visa debit cards are accepted.

Bento is a credit card alternative that you can swipe like a credit card at the point of sale.

After you sign up, you connect your bank account and safely transfer funds into your Bento account. Your very first card is in the business owner and company’s name, and mailed to the business owner immediately after signing up. All of your Bento cards use the same account, so you can easily distribute Bento funds to your cards. The business owner or account admins (unlimited number) can set spending controls for each card, and create additional cards at any time by logging into Bento. Any newly created card will be mailed to the business owner immediately.

Bento is a credit card alternative that you can swipe like a credit card at the point of sale.

Yes. Bento uses 256-bit Secure Socket Layer (SSL) encryption to ensure your personal data is protected. Your personal information is stored in highly secure data centers, which utilize state-of-the art electronic surveillance and multi-factor access control systems. Funds held within Bento are FDIC insured to at least $250,000 through The Bancorp Bank; Member FDIC.

Bento is a credit card alternative that you can swipe like a credit card at the point of sale.

The Bento for Business Card is a Visa business debit card, which you can use at any establishment that accepts Visa debit cards. The Bento virtual card can be used online and over the phone where Visa debit cards are accepted.

Bento is a credit card alternative that you can swipe like a credit card at the point of sale.

No. Bento is designed to allow business owners to control company expenses and support employee spending, not support disbursements to employees. Only the business owner can withdraw funds via ATM with the business owner card (with PIN created) under their name, and this is the only card on the account that can be used at ATMs.

Additionally, Bento does not support direct deposits. Only the business owner can deposit money into Bento from their external bank account via banking industry standard ACH transfer or wire transfer.

Bento is free to use for the first 60 days * (up to 50 Cards), starting from the day your application is approved. We’ll notify you when the end of your 60-day free trial is approaching, and you can remove Cards at any time. No surprises. No risk. No long-term commitment.

After your 60-day free trial, you will be charged a monthly fee to use Bento.We have four monthly plans to suit your business needs: Starter (free), Team, Professional and Enterprise.

 

Each new Card (physical or virtual) you add to the account will count toward your monthly subscription plan.

Spending more than $20,000/month? Call us to learn how you can get Bento for your team for free today at 886-220-8455, or email us at

Most customers only need to pay a monthly fee while using Bento.

  • partner icon1   No setup fees
  • partner icon1   No load fees
  • partner icon1   No domestic withdrawal or debit fees
  • partner icon1   No interest charges (This is not a credit card)
  • partner icon1   No card issuance fees
  • partner icon1  No domestic transaction fees (unlimited domestic transactions)
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  • partner icon1  No domestic transaction fees (unlimited domestic transactions)
  • partner icon1  No decline or overdraft fees (This is not a credit card)
  • partner icon1  No cancellation fees (Refund Check Fee of $15.00 per check applies when a balance remains in the account at time of cancellation)

* Possible Fees: Free trial and monthly plan pricing do not cover fees based on certain account activities. Here is a list  of possible card fees:

  • partner icon1  ATM Withdrawal – Intl – $3.00 per transaction
  • partner icon1  Card Expedite Fee – $20.00 per card
  • partner icon1  Card Expedite Fee – $20.00 per card

 

Using your Bento card as a reloadable gas card or prepaid fuel card has numerous benefits over traditional commercial gas cards:

  • partner icon1  It can be used at any gas station that accepts Visa debit cards; not limited to “in-network” gas stations
  • partner icon1 The business owner can enable/disable additional spending categories in real-time as needed: vehicle repairs, meals, car rentals, and any other merchant categories the owner defines.
  • partner icon1 You can set daily, weekly, or monthly spend limits on each card.
  • partner icon1 You can turn cards on or off with a single click (as needed)

Because gas stations can put a “pre-authorization” hold of up to $100 when you first swipe your card (this applies to all credit card and debit card transactions and is not unique to Bento), it is always best to have at least $200 accessible by each card that will be used to purchase gas even if you need to buy less gas than that.

 

The total number of Cards (physical and virtual) you have at the end of the free trial will determine what plan you will be billed for the first month following the trial. You can also change your plan at any time in your account settings. Note that if you want to downgrade to a lower plan, you may need to delete some Cards from your account. Here are the different plans:

  • partner icon1  Up to 2 Cards: – Starter Plan: $0/month
  • partner icon1  Up to 10 Cards – Team Plan: $29/month
  • partner icon1  Up to 25 Cards – –Professional Plan: $69/month
  • partner icon1  More than 25 Cards – Enterprise Plan: $149/month

After your free trial ends, billing will occur on the same day of the month that you signed up for Bento, for the upcoming 30-day period (Example: If you signed up on the 5th, then your billing day will be the 5th of each month). It’s important to note that Bento will charge you from the same cash balance that you use to fund your Bento cards—so there’s no need to pay with a separate credit card, check, or wire transfer.

Bento will notify you before we bill you each month, and send a confirmation after we successfully bill you. You can always log in to your Bento account to view your billing history, and see your current plan.

Bento pre-bills for the complete upcoming month of service. There are no pro-rated billing options and Bento is unable to refund for partial months if you downgrade at any time during the month.

Every business owner is required to have a card with Bento, and this card is automatically created and shipped to you after we approve your Bento account. One unique feature of the business owner card: It’s the only card on your account that can be used to withdraw cash from ATMs once a PIN is created.

 

You simply use your Bento card at any location where Visa debit cards are accepted. If the card has a PIN created, it can be used as a debit card, as well as a credit card. Any Bento card can have a PIN created by calling the number on the back of the card. There are three ways to use your Bento card:

  • partner icon1  Credit Card: – Signature based transaction, w/ photo ID verification.
  • partner icon1  Debit Card: – PIN based transaction (owner or cardholder can set PINs).
  • partner icon1  Online Purchases: –  3-digit security code required (on back of card)

Please note that only the business owner can withdraw funds via ATM with the business owner card (with PIN created) under their name, and this is the only card on the account that can be used at ATMs.

Yes. We want you to fully experience the power and control over spending that Bento offers, so you can have up to 50 Cards (physical or virtual) at no cost during the 60-day free trial. We’ll notify you before your 60-day trial ends, and at any time you can login to Bento and remove Cards. Once you pass the 60-day trial, you can simply continue using Bento at your current number of Cards, and be charged a monthly subscription fee according to our pricing plan.

 

Yes. Because Bento is a debit card product, credit is not extended to your company and we do not run a credit check during the application process. If you are a legitimate, verifiable business and individual, then you can qualify for Bento.

You can use your physical and virtual Bento cards internationally, wherever Visa debit cards are accepted. However, Bento currently only accepts signups from businesses registered in the United States.

If you need the funds in your Bento account to use elsewhere, the easiest way is to have the business owner withdraw funds at any ATM once they create a PIN for their own card. Please note that the business owner card is the only card on the account that can be used at ATMs. If you need to withdraw more than your daily ATM withdrawal limit ($500/day), simply send an email to [email protected] , and we may be able to make an exception to return funds back into your linked bank account via ACH transfer. In the event we are unable to process your ACH transfer, a check will be used and a Refund Check Fee of $15 per check will be applied.

 

If you decide you need to cancel your Bento account, please send an email to [email protected] ,. While we would hate to see you go, we understand that sometimes things happen. It’s your money, so there are no penalties, fees or surcharges for closing your account. As part of account closure, we will return any remaining available funds in your account back into your linked bank account via ACH transfer. However, in the event we are unable to do that, we will return your funds via check and apply a Refund Check Fee of $15 per check. The account cancellation process generally takes 8-10 business days.

We are always here to answer them. Please visit the Help Center.